Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the website davedarcy.co.uk and any services provided by Dave D'Arcy ("we", "our", "us"). By using our website or services, you agree to these Terms.

2. Services

We provide contact centre consulting, BPO advisory services, and related resources including:

• Strategy consultations and advisory services
• BPO partner selection and vendor management
• Operational audits and performance optimization
• Free tools and resources (Cost Calculator, Health Check, Guides)

3. Free Tools & Resources

Our free tools (Hidden Cost Calculator, 30-Point Health Check, BPO Guide) are provided for informational purposes only. Results are estimates based on the data you provide and should not be considered as professional advice or guarantees.

We do not guarantee specific savings or outcomes. Actual results will vary based on your specific circumstances and implementation.

4. Consultations

Strategy calls and consultations booked through our website are subject to:

• Availability as shown in the booking system
• Confirmation via email
• Rescheduling with reasonable notice (at least 24 hours)

Initial consultations are provided free of charge. Any paid engagement will be subject to a separate written agreement.

5. Intellectual Property

All content on this website, including text, graphics, logos, and tools, is the property of Dave D'Arcy or our licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or create derivative works without our written permission.

6. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services.

Our total liability for any claim shall not exceed the amount you paid for our services in the 12 months preceding the claim.

7. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

8. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by posting the new Terms on this page with an updated date.

9. Contact Us

If you have any questions about these Terms, please contact:

Dave D'Arcy
Email: dave@davedarcy.co.uk
WhatsApp: +44 7794 405796