# Dave D'Arcy — Laughing Leadership

> UK-based contact centre consultant and BPO expert with 35+ years of operator experience. Independent BPO partner selection, contact centre audits, CX transformation and performance turnaround.

Dave D'Arcy advises BPO operators and in-house contact centre leaders on outsourcing strategy, vendor selection, operational audits and culture-led performance improvement ("Laughing Leadership"). The site hosts free interactive tools, downloadable guides, case studies and a long-form insights library.

## Pages

- [Home](/): Overview of Dave's consulting, BPO sourcing and CX transformation services.
- [BPO Partner Selection](/bpo-solutions): Independent BPO sourcing across SE Asia, Africa, Central America and Europe.
- [Consulting](/consulting): Hands-on contact centre consulting and operational audits.
- [Laughing Leadership Audit](/laughing-leadership-audit): Culture and leadership audit for contact centre teams.
- [Speaking](/speaking): Keynotes and speaking engagements on contact centre leadership.
- [Case Studies](/case-studies): Client outcomes including HEP UK and other contact centre transformations.
- [Insights](/insights): Long-form articles on BPO, CX, leadership and contact centre operations.
- [Book a Call](/book-a-call): Schedule a free strategy call with Dave.
- [Newsletter](/newsletter): Subscribe to Dave's contact centre and BPO newsletter.

## Tools

- [Hidden Cost Calculator](/cost-calculator): Identify hidden costs in your contact centre operation.
- [30-Point Health Check](/health-check): Interactive contact centre assessment with instant PDF report.
- [BPO Partner Selection Guide](/bpo-guide): Free 47-page downloadable guide.
- [iQ ContactCentre](/iqcontactcenter): Outcome-based workforce platform for BPOs.
- [iQ ROI Calculator](/iq-roi-calculator): Calculate BPO savings with iQ ContactCentre.

## Regional Pages

- [Collections (Africa & Northern Asia)](/collections): Soft and hard collections outsourcing.
- [Eastern Cape, South Africa](/eastern-cape): Cost-efficient BPO delivery location.

## Optional

- [Privacy Policy](/privacy-policy)
- [Terms](/terms)